Shipping policy

Shipping Policy

Freyja Fitness Limited (Trading as Freyja Fit)

Welcome to Freyja Fit Shipping

We're committed to getting your beautiful fitness equipment to you safely and efficiently. Our shipping methods are designed to ensure your pink and pastel gym equipment arrives in perfect condition, ready to empower your fitness journey.

1. Delivery Methods & Timescales

Stock Products (Ready to Ship)

  • Standard Parcel Delivery: 2-4 business days
  • Pallet Delivery: 3-5 business days
  • Express Delivery: 1-2 business days (additional charges may apply)

Custom/Made-to-Order Products

  • Manufacturing Time: 4-8 weeks
  • Shipping Time: 2-4 weeks additional
  • Total Estimated Delivery: 6-12 weeks from order confirmation

Gym Flooring & Installation

  • Delivery Only: 5-7 business days
  • With Installation: 2-3 weeks (includes installation scheduling)

2. Dispatch Information

Order Processing Times

  • Orders placed before 2pm (Mon-Fri): Dispatched same day (stock items only)
  • Orders placed after 2pm or weekends: Dispatched next business day
  • Custom orders: Dispatched upon completion of manufacturing

Order Tracking

  • All orders include tracking information
  • You'll receive dispatch confirmation with tracking details
  • Track your order at any time through your account or tracking link

3. Delivery Methods Explained

Standard Parcel Delivery

  • Suitable for: Accessories, small equipment, apparel
  • May requires signature upon delivery
  • Safe place delivery available upon request (at your risk)
  • 1 re-delivery attempt included

Pallet Delivery (Heavy Equipment)

  • Suitable for: Dumbbells, barbells, plates, large equipment
  • Kerbside delivery only - delivered to your property boundary
  • Two-person assistance recommended for unloading
  • Delivery Monday-Friday, 7am-6pm
  • 48-hour delivery window notification
  • Ground floor access required

Installation Service

  • Available for gym flooring and all equipment products
  • Professional two-person installation team
  • Installation quote provided separately
  • Current lead time: 1-4 weeks
  • Contact info@freyjafit.co.uk for quotes

4. Delivery Requirements

For Pallet Deliveries

  • Clear access to delivery address
  • Ground floor delivery only (unless lift access available)
  • Two people available to assist with unloading
  • Suitable space for pallet truck access

Address Requirements

  • Complete and accurate delivery address required
  • Contact telephone number mandatory
  • Special delivery instructions welcomed

5. International Shipping & Customs

Customs & Duties

  • International orders may be subject to customs duties and taxes
  • These charges are determined by your local customs authority
  • Customers are responsible for all customs fees
  • Freyja Fit is not liable for customs-related delays or charges

VAT Information

  • UK orders: VAT included at point of sale (when registered)
  • International orders: No UK VAT charged, but local taxes may apply
  • EU customers: VAT (when registered) may be collected at checkout for some regions

6. Delivery Issues & Problem Resolution

Failed Deliveries & Re-delivery

  • Parcel deliveries: 1 free re-delivery attempt included
  • Pallet deliveries: Re-delivery charges may apply
  • Collection from depot available as alternative
Failed delivery is considered customer responsibility if:
  • Incorrect or incomplete address provided
  • No access to delivery location or no one available to accept delivery
  • Unsafe delivery conditions or refusal to accept delivery

Damaged or Missing Items

  • Inspect items immediately upon delivery
  • Report issues within 48 hours to info@freyjafit.co.uk
  • Include: order number, photos of damage, description of issue
  • We'll arrange replacement/return at our expense or provide full refund

7. Commercial/Business Orders Delivery

For commercial gyms, studios, and fitness facilities, please contact our sales team to discuss delivery and installation options.

Contact Details:
What We Offer:
  • Dedicated account management
  • Bulk delivery scheduling
  • Professional installation services
  • Flexible payment terms for approved accounts
Delivery times can increase during busy periods of the year. Please call to confirm current lead times if you require a specific or expedited delivery date.

8. Delivery Costs

Mainland UK:

Vary based on product order and total weight.


Highlands, Islands & Northern Ireland 

To be discussed and agreed prior to order. 


International Shipping

To be discussed and agreed prior to order. 
Customs duties and taxes may apply.