Shipping & Returns Policy

Freyja Fitness Limited, trading as Freyja Fit

We are committed to delivering your Freyja Fit equipment safely and efficiently. Delivery methods, costs and estimated timescales vary depending on the products ordered, their total weight and the delivery address.

1. Delivery Methods and Timescales

In-Stock Products

• Standard parcel delivery: 2–4 working days
• Pallet delivery: 3–5 working days
• Express delivery: 1–2 working days, subject to availability and additional charges

Custom and Made-to-Order Products

• Manufacturing time: approximately 4–8 weeks
• Shipping time: approximately 2–4 additional weeks
• Total estimated lead time: approximately 6–12 weeks from order confirmation

Gym Flooring and Installation

• Delivery only: approximately 5–7 working days
• Delivery with installation: approximately 2–3 weeks, including installation scheduling

Delivery times are estimates and may increase during busy periods. If you require your order by a specific date or need expedited delivery, please contact us before placing your order.

2. Processing and Dispatch

Order Processing Times

• In-stock orders placed before 10am, Monday to Friday, are dispatched on the same working day
• Orders placed after 10am, at weekends or on bank holidays are dispatched on the next working day
• Custom and made-to-order products are dispatched once manufacturing has been completed

Order Tracking

All orders include tracking information where available.

Once your order has been dispatched, you will receive a confirmation email containing your tracking details. You can use the tracking link provided to follow the progress of your delivery.

3. Delivery Methods Explained

Standard Parcel Delivery

Standard parcel delivery is suitable for accessories, smaller equipment and apparel.

• A signature may be required
• Safe-place delivery may be available upon request and is at the customer’s risk
• One redelivery attempt is included

Pallet Delivery

Pallet delivery is used for dumbbells, barbells, weight plates, flooring and larger or heavier equipment.

• Pallet deliveries are kerbside only
• Products will be delivered to the boundary of the property
• Two-person assistance is recommended for unloading and moving heavy products
• Deliveries take place Monday to Friday, usually between 7am and 6pm
• A delivery window will be provided on the day of delivery
• Ground-floor access is required
• The delivery location must be suitable for access by a pallet truck

Standard pallet delivery does not include moving products inside the property, unpacking, assembly or installation.

4. Installation Services

Installation is available for gym flooring and equipment.

• A professional two-person installation team is available
• Installation is quoted separately
• Current lead times are approximately 1–4 weeks
• Installation dates are subject to availability and scheduling

To request an installation quotation, please contact info@freyjafit.co.uk.

5. Delivery Requirements

Pallet Deliveries

For pallet deliveries, please ensure:

• There is clear access to the delivery address
• Ground-floor access is available, unless suitable lift access has been agreed
• Two people are available to assist with heavy products
• There is a suitable surface and sufficient space for pallet-truck access
• Someone is available to accept the delivery

Please notify us before dispatch if the property has narrow roads, restricted access or any other conditions that could affect delivery.

Address Requirements

Customers must provide:

• A complete and accurate delivery address
• A valid contact telephone number
• Any relevant delivery or access instructions

Freyja Fit cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

6. Delivery Costs

Mainland UK

Delivery charges vary depending on the products ordered, total order weight and delivery method. The applicable delivery cost will be shown at checkout or included in your quotation.

Scottish Highlands, UK Islands and Northern Ireland

Delivery costs and estimated timescales must be discussed and agreed before the order is processed.

Please contact us for a delivery quotation.

International Delivery

International shipping costs and estimated timescales must be discussed and agreed before an order is processed.

Customs duties, taxes and additional clearance charges may apply.

7. International Shipping and Customs

International orders may be subject to customs duties, import taxes and clearance charges. These charges are determined by the relevant customs authority and are the customer’s responsibility.

Freyja Fit is not responsible for customs-related charges or delays.

VAT

• UK orders include VAT where applicable
• UK VAT is not charged on qualifying international orders
• Local VAT, taxes, duties or customs charges may be payable by the customer

Please contact us before ordering if you require an international shipping quotation.

8. Failed Deliveries and Redelivery

Parcel Deliveries

One free redelivery attempt is included for parcel deliveries. Collection from the courier’s depot or a local collection point may also be available.

Pallet Deliveries

Additional charges may apply if a pallet delivery needs to be rearranged.

A failed delivery may be considered the customer’s responsibility if:

• An incorrect or incomplete address was provided
• Nobody was available to accept the delivery
• The courier could not access the delivery location
• Delivery conditions were unsafe
• The customer refused to accept the delivery

Any applicable redelivery charges will be confirmed before another delivery is arranged.

9. Damaged, Faulty or Missing Products

Please inspect your order as soon as possible after delivery.

If a product arrives damaged, faulty, incomplete or incorrect, please report the issue to info@freyjafit.co.uk within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Photographs of the product
• Photographs of any damaged packaging
• Details of any missing or incorrect items

We will assess the issue and arrange a replacement or return at our expense, or provide a full refund where appropriate.

Reporting an issue within 48 hours helps us raise the matter with the delivery provider. This does not affect your statutory rights.

Please retain the original packaging while the issue is being investigated.

10. Unwanted Returns

If you change your mind about your purchase, you may request a return within 14 days of receiving your order.

To request a return, email info@freyjafit.co.uk and provide:

• Your name
• Your order number
• Details of the product you would like to return
• The reason for the return

Please contact us before sending a product back so we can provide the correct return instructions and address.

Products must be returned in their original condition, with all parts and accessories included.

11. Return Delivery and Collection Costs

Customers are responsible for the cost of returning unwanted products.

Smaller products can be returned using a suitable postal or courier service. We recommend using a tracked and insured service, as the product remains the customer’s responsibility until it has been received by Freyja Fit.

Large, heavy or palletised products may require a specialist collection service. If a collection is required, the customer will be responsible for the collection cost.

Please contact us before returning heavy equipment so the appropriate arrangements can be discussed.

If a product is being returned because it is damaged, faulty or incorrect, Freyja Fit will cover the reasonable return or collection cost.

12. Return Packaging

Returned products must be packaged securely to prevent damage during transport.

Where possible, please use the original packaging. All parts and accessories supplied with the product must be included.

Freyja Fit cannot accept responsibility for damage caused during return transit due to insufficient or unsuitable packaging.

13. Refunds

Customers who request an eligible return within 14 days of receiving their order will receive a full refund.

The returned product will be inspected once it has been received. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

The customer’s return delivery or collection cost will not be refunded for unwanted returns.

This does not affect your rights if a product is damaged, faulty or not as described.

14. Commercial and Business Deliveries

Commercial gyms, studios and fitness facilities should contact our team to discuss delivery and installation requirements.

We offer:

• Dedicated account management
• Bulk delivery scheduling
• Professional installation services
• Flexible payment terms for approved accounts

Contact our team for further information or a bespoke quotation.

15. Delays

Delivery times may increase during busy periods or due to circumstances outside our control.

Please contact us before placing an order if you require delivery by a specific date. We will confirm the current estimated lead time wherever possible.

16. Contact Us

For delivery enquiries, return requests, international shipping or installation quotations, please contact:

Freyja Fitness Limited, trading as Freyja Fit

Email: info@freyjafit.co.uk
Telephone: 0330 043 5535

This Shipping and Returns Policy does not affect your statutory rights.