STORE POLICY

Customer Care

At Freyja Fit, we're dedicated to providing exceptional customer service and ensuring your complete satisfaction. Our commitment extends beyond the sale of our products to encompass your overall fitness journey.

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Customer Support

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• Dedicated Support Team: Our knowledgeable customer support team is available to assist you with any questions, concerns, or technical issues.

• Multiple Contact Channels: You can reach us through:

  • Email: info@freyjafit.co.uk

  • Live Chat: Available on our website during business hours

  • Socials: Instagram. 

• Prompt Response: We aim to respond to all inquiries within 1 business day.

Product Warranty

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• Limited Warranty: Our products are backed by a 1 year limited warranty against defects in materials and workmanship under normal use and service.

• Warranty Claims: To file a warranty claim, please contact our customer support team with proof of purchase and a detailed description of the issue.

Privacy Policy

Freyja Fit ("we", "us", or "our") respects the privacy of our visitors and customers ("you"). This Privacy Policy explains what information we collect, how we use it, and under what circumstances we may disclose it.

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Information We Collect:  

• We collect information you provide directly, such as your name, email address, and shipping address when you place an order, sign up for our newsletter, or contact customer support.

• We may also collect information automatically through your use of our website, such as browsing data and device identifiers.

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How We Use Your Information:

• We use your information to process orders, fulfil requests, provide customer support, send marketing communications (with your consent), and improve our website.

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Information Sharing:

• We will not share your personal information with third parties except for:

  • Service providers who help us operate our website and business.  

  • Legal or regulatory requirements.

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Data Security:

• We take reasonable steps to protect your information from unauthorized access, use, or disclosure.

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Your Choices:

• You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any email.  

• You can access or update your personal information by contacting us.

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Changes to this Policy:

• We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.